Politique d’expédition

Shipping Policy

At MOSAIK Skincare, we aim to ship your order as quickly and smoothly as possible. Below you’ll find details on where we ship, processing timelines, delivery partners, and what to expect after placing your order.

Where We Ship

We currently ship to:

• Europe
• United Kingdom
• Canada
• Japan

Shipping Rates

Shipping options and costs are calculated at checkout based on your location.

Order Processing Times

All orders are processed Monday to Friday (excluding public holidays).

Estimated processing times:

• Europe & Japan: typically processed within 1–3 business days
• United Kingdom & Canada: typically processed within 5–10 business days

Once your order has shipped, you will receive a confirmation email with tracking details.

Delivery Times

Delivery times vary depending on your location and may be impacted by carrier delays, customs processing, or peak seasonal periods.

Shipping Carriers

We ship using trusted carriers to ensure fast and secure delivery:

• UPS Express in all markets
• Japan: orders are delivered via JapanPost or EMS

Tracking Your Order

Once your order has been dispatched, tracking details will be sent to you via email. Please allow up to 24 hours for tracking information to update after shipping.

Customs, Duties & Taxes

International shipments may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product price or shipping fees unless stated otherwise at checkout.

Questions or Support

If you have any questions about your delivery or shipping status, please contact our customer support team and we’ll be happy to help.