Frequently Asked Questions

MOSAIK is a skincare brand designed for all skin types. With a deep understanding of all spectrums of skin, our formulations are tailored accordingly. Rooted in Japanese skincare expertise, we focus on achieving optimal skin health rather than chasing unrealistic beauty standards. We believe in simple, adaptable routines that evolve with your skin’s changing needs.

Our products are proudly made in Japan using high-quality ingredients and advanced skincare formulations.

Yes! Our products are developed to support diverse skin types, tones, and conditions. We focus on balancing and strengthening the skin barrier while addressing specific concerns such as dryness, oiliness, or sensitivity. If you’re unsure which product is right for you, take our Skin Assessment Quiz.

Absolutely. Our formulations are free from common irritants and harsh chemicals. We use gentle, effective ingredients that work harmoniously with sensitive skin. However, we always recommend patch testing before full application.

Overloading your skin with too many products can disrupt its natural balance. Our approach is to support the skin’s ability to repair and regulate itself with a streamlined, effective routine.

Climate, pollution, and seasonal changes all impact your skin’s needs. That’s why MOSAIK products are designed to adapt and provide targeted care based on your skin’s condition at any given time.

Our skincare is designed to be simple yet effective. A good baseline routine would be:

1. Hydrating Cream Cleanser: Cleanse with an ultra-hydrating cream cleanser to provide a thorough but gentle cleanse.
2. Revitalising Face Scrub: For smoother, refreshed skin, 2–3 times per week, replace your cream cleanser with our exfoliator, or follow the cleanser with the scrub for a double cleanse.
3. FaceRX Serum: Available in three variations to suit different skin tones and conditions, our serum provides hydration and targeted care. Apply daily after cleansing or exfoliating. 
4. Face+ Balm: An easy, grab-and-go product that nourishes the skin with potent smart ingredients. Formulated as a stick-application, Face+Balm is perfectly suited to be used to target the under-eye area, the lips, or around the forehead or laugh lines. 

For more tailored recommendations, take our Skin Assessment Quiz.

As seasons shift, your skin’s needs change. In colder months, you may experience dryness due to indoor heating, while warmer months can lead to increased oil production. Adapting your routine ensures your skin stays balanced year-round.

More products don’t always mean better results. A streamlined routine with multi-functional ingredients helps maintain your skin’s health without overwhelming it. We believe in a minimal, yet effective approach to skincare.

Yes! UV exposure contributes to premature skin ageing and damage, even on cloudy days. Using a broad-spectrum SPF daily helps protect your skin and maintain its health.

Hydration refers to water content in the skin, while moisturisation helps seal that hydration in. Ingredients like Rhodiola Rosea Extract boost hydration, while Oleanolic Acid and African Yellow Wood help reinforce the skin’s barrier.

Your genetics play a major role in your skin’s structure, oil production, and overall tendencies. If you have a family history of conditions like acne, rosacea, eczema, or hyperpigmentation, you may be more prone to them. While genetics can’t be changed, understanding your inherited traits can help you tailor your skincare routine to better support your skin’s needs.

Stress can disrupt your skin’s balance, leading to breakouts, dullness, and sensitivity. Supporting your skin with soothing, antioxidant-rich ingredients and maintaining a mindful skincare routine can help counteract these effects.

Absolutely. Stress, sleep, exercise, and even your daily habits all influence your skin’s condition. Chronic stress can lead to breakouts; lack of sleep can cause dullness and dark circles, and not cleansing after exercise can contribute to clogged pores. A balanced lifestyle supports healthy, resilient skin.

Your skin reflects what’s happening inside your body. A diet high in processed foods, sugar, and dairy may trigger breakouts for some people, while nutrient-rich foods can support skin health. Antioxidant-rich fruits, healthy fats and hydration are all key to a glowing complexion. If you notice a direct link between your diet and skin issues, consider consulting a both a nutritionist as well as a dermatologist for parallel guidance.

Your skin is home to a diverse ecosystem of beneficial bacteria, fungi, and other microorganisms that help maintain balance, protect against pathogens, and support barrier function. Over-cleansing, harsh products, or antibiotics can disrupt this balance, leading to irritation, breakouts, or sensitivity. Using gentle, pH-balanced skincare and avoiding unnecessary antibacterial ingredients helps keep the microbiome healthy.

Your skin isn’t static—it changes with the seasons, stress levels, hormones, and environmental factors. A good skincare routine is one that adapts. 

Here are some tips:

• In colder months, opt for richer hydration, while in warmer months, focus on lightweight, breathable products.
• If your skin feels irritated, simplify your routine and focus on barrier repair.
• If you're experiencing breakouts, assess your diet, stress levels, and product usage before making drastic changes.
• Always listen to your skin—tightness, redness, or breakouts can signal that something isn’t working.

It’s a good idea to consult a dermatologist if you experience:

• Persistent or worsening acne that doesn’t improve with over-the-counter treatments.
• Chronic dryness, redness, or irritation that doesn’t respond to skincare changes.
• Sudden or severe breakouts that could indicate an underlying condition.
• Signs of rosacea, eczema, or psoriasis that are becoming unmanageable.
• Changes in moles, new growths, or any unusual skin changes that could be a sign of skin cancer.
• Ongoing allergic reactions or sensitivities that don’t have an obvious cause.
• Scarring, hyperpigmentation, or uneven skin texture that you want to treat professionally.

We use a blend of scientifically backed and naturally derived ingredients. Some of our key actives include:

• Rhodiola Rosea Extract: A powerful adaptogen that helps the skin resist environmental stressors.
• Alteromonas Ferment Extract: A marine-derived ingredient that boosts hydration and protects against pollutants.
• African Yellow Wood Extract: Known for its sebum-regulating and skin-soothing properties.
• Oleanolic Acid & Glucosyl Hesperidin: These work together to calm inflammation and promote even skin tone.
• Phytol: Supports the skin’s natural renewal process.

Visit our Ingredients Glossary to learn more.

Yes! Our products are 100% vegan and cruelty-free. We do not test on animals or use animal-derived ingredients.

No, our formulations are free from artificial fragrances and dyes to minimise irritation and keep our products as skin-friendly as possible.

FaceRX is our customisable serum series, available in three variations tailored to different skin tones and conditions. Take our Skin Assessment Quiz to find the best match for your skin.

Our DuoCleanser Set includes two complementary cleansers that can be used as part of a complete cleansing routine where each cleanser is used based on your skin’s needs. For daily gentle cleansing, use the Hydrating Cream Cleanser to remove impurities (and even makeup). For a deeper cleanse, use the Revitalising Face Scrub 1–2 times per week based on your skin’s condition.

While our products are designed to complement each other, they also work well when integrated into your existing skincare routine. Our goal is to support your skin’s natural rhythm, not overcomplicate it.

MOSAIK Teas are caffeine-free herbal blends featuring Rooibos and other botanicals that promote skin health from the inside out. Hydration and antioxidants play a crucial role in maintaining a glowing complexion, making our teas the perfect complement to your skincare routine.

We currently ship to Europe, the United Kingdom, USA, Canada, Australia, New Zealand, Taiwan, Singapore, Hong Kong, and Japan. 

Shipping options and costs are calculated at checkout based on your location.

Orders within the EU and Asia are typically processed within 1–3 business days. Other regions are processed within 5–10 days. Delivery times will vary depending on your region.

Yes! Once your order has been shipped, you will receive a tracking link via email.

We accept returns on unopened, unused products within 14 days of delivery. Due to hygiene reasons, we cannot accept used products. If you experience any issues with your order, please contact us at info@mosaikskin.com

If your order has not been processed, we may be able to modify or cancel it. Please contact us as soon as possible at info@mosaikskin.com